1. 1. Problem Solving
      1.1 Reporting Problems: If you encounter any problems while using our website, including but not limited to technical glitches, order errors or payment issues, please contact us promptly through the following methods:

Email:
niawalker@workplacewalkstore.com
Phone: 6076084787

1.2 Problem Feedback: You can submit details by filling out our Problem Feedback Form. Please provide your name, order number, problem description and other relevant information to help us resolve the problem more quickly.

 

2. 2. Technical Issues
      2.1 Website Failures: We are committed to ensuring the stability and normal operation of the website, but due to technical reasons, the website may experience temporary failures. We will fix the problem as soon as possible and provide relevant notifications when necessary.

2.2 Compatibility Issues: If you encounter compatibility issues while using the website, please ensure that your browser and operating system are up to date. If the problem persists, please contact our technical support team and we will assist you in resolving the problem.

 

3. 3. Order Issues
      3.1 Order Errors: If you find any errors in the order content, price or delivery information, please contact us within 24 hours after receiving the order confirmation email. We will try our best to correct the errors before shipping.

3.2 Shipping Delays: If there is a delay in order processing or delivery, we will notify you by email or phone. Please note that shipping times may vary due to inventory availability, holidays or other unforeseen factors.

 

4. 4. Payment Issues
      4.1 Payment Failures: If there is a problem with the payment process, please check that your payment information is correct and that there are sufficient funds in your account. If the problem persists, please contact your payment provider or contact our customer service.

4.2 Refund Issues: For more information on refunds, please refer to our Refund Policy. If you encounter a problem with the refund processing, please contact us and we will resolve it as soon as possible.

 

5. 5. Customer Service
      5.1 Service Hours: Our customer service team is available from 9:00 am to 6:00 pm (local time) Monday to Friday. Please contact us during service hours so that we can deal with your issue in a timely manner.

5.2 Feedback Handling: We value your feedback and will handle it as soon as possible. Please note that due to the complexity of the issue, it may take some time to resolve. We will notify you as soon as possible after the processing is completed.

 

6. 6. Changes and Updates
      We reserve the right to modify these terms at any time. The revised terms will take effect when they are posted on the website. Please check these terms regularly for any changes.

We appreciate your understanding and support and are committed to providing you with a quality service experience.