Welcome to workplacewalkstore.com! We are committed to providing you with a satisfying shopping experience. Please read the refund terms below carefully to understand our refund policy and procedures.

 

1. 1. Refund Policy
      We accept refund requests within 30 days of receiving the merchandise. The merchandise must be in its original packaging, unused and without visibly damaged.
      Items that are not eligible for a refund include, but are not limited to, custom-made items, perishable items, and clearance items.

1. 1. Refund Requests
      If you would like to request a refund, please submit a refund request to our customer service email at niawalker@workplacewalkstore.com within 30 days of receiving the merchandise. Please include your order number, product name, and reason for the refund in your request.
      Once the refund request is approved, we will provide a return address and return instructions.

1. 1. Return Procedures
      Please return the returned merchandise in its original packaging and ensure that your order number and reason for the return are included in the package.
      Return postage is the customer’s responsibility unless the item is defective or the wrong item was sent. We recommend using a tracked shipping method to prevent loss.

1. 1. Refund Processing
      Once we receive and inspect the returned merchandise, refunds are usually processed within 7-10 business days. Refunds will be made to your original payment account.
      The refund amount will include the cost of the merchandise, but will not include the original shipping costs (unless the wrong item was sent or the item was damaged).

1. 1. Damaged or Wrong Items
      If the item you received is damaged or does not match your order, please contact us within 48 hours of receiving the item with relevant photos and instructions. We will provide you with the choice of an exchange or full refund.

1. 1. Cancellation of Orders
      Orders can be cancelled before they are shipped. Please contact us as soon as possible to cancel your order. If the order has already been shipped, you will need to follow the return process.

1. 1. Refund Restrictions
      For non-standard situations, such as clearance items, promotional items, and special order items, the refund policy may be different. Please refer to the specific product page or contact customer service for details.